RETURNS AND REFUNDS

We offer refunds on all store-purchased watches returned within 7 days of the date received. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. Bespoke watch orders and deposits are not eligible for returns or refunds due to the time and cost invested in building bespoke timepieces. All watches remain the property of Code 44 Designs until paid for in full. Delivery/shipping delays are not grounds for a refund or return.

Once we receive the returned item(s), we will process your refund within 10-12 business days. All refunds will be returned to the original form of payment.

In the unlikely event a defect is exhibited, our 12 month warranty will cover the watch for repair or replacement where eligible.

Exceptions:

The following items are final sale and cannot be returned or exchanged:
- Custom orders with engraving or bespoke dials
- Items marked as “Final Sale”
- Items that have been worn, altered, damaged or misused.

Shipping

You're responsible for the cost of return shipping. We recommend using a trackable shipping method and keeping a record of your return tracking number, as we're not responsible for lost or damaged returns.

Returns or refunds for items with no defects or malfunctions will not be considered. You may contact us and explain the situation as to why you need to return the item, but we reserve the right to only grant a return under exceptional circumstances and on a case by case basis. The buyer will still be responsible for all return shipping costs.

WARRANTY POLICY

Our products are guaranteed against defects in the mechanical movement for one year from the date of purchase. This warranty only applies to defects in the movement's functionality. It's important to note that the warranty for our watches does not cover damages caused by misuse, accidents, negligence, or normal wear and tear. We cannot be held responsible for damages from impacts or improper use of our watches. If your item(s) develop a defect within this timeframe, please contact us for a replacement or repair. We do not warranty for water damage, condensation, or water intrusion. It is the owners responsibility to ensure that the screw down crown is correctly secured before use in or near water.

What are the terms of the warranty?

Our 12-month warranty covers your watch for repair or replacement in case of any fault, failure, or defect, excluding those that arise due to misuse as outlined below, even during the warranty period:

• Damage caused by improper use or carelessness. For instance, water ingress due to improper use of crown.

• Superficial damage such as scratches, dents, and knocks arising from regular use.

• Damage or failure arising from repair or modification by a third party person or company.

• Accidental damage from improper handling, negligence, lack of care, and/or acts of nature
  

In the event you need to claim a repair or replacement under warranty, please get in touch with us with your name, address, order number, and a detailed description of the issue.

Shipping Policy

We currently use Canada Post as our default shipping provider for all orders shipped within Canada and to the United States. We can use Fedex, Purolator, or UPS at the request of a customer, but they will be responsible for those costs. You will receive tracking information once your order has shipped.

Shipping Times
Canada Post expedited parcel within Canada is 1-3 business days on average.
Expedited Parcel to the USA is 3-5 business days on average.

International Shipping
We can ship internationally to several countries, including the United Kingdom, Europe, and Australia. International shipping rates vary depending on location. International buyers will be responsible for these shipping costs as we will only ship packages tracked and insured.